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Where the Brand Ends and the Leader Begins
There was a time when CEOs operated behind the scenes, buffered by layers of corporate formality. That era has passed. Today, a brand’s reputation is shaped not only by what it delivers, but by who represents it. Leadership now extends far beyond the boardroom - it plays out in headlines, hashtags, and every platform where influence grows. Personal and professional identities are constantly intersecting. How a CEO shows up in their personal life shapes how the business is rec
Sep 29


When the Viral Moment Ends, the Real Story Begins: Astronomer’s kiss-cam saga & the playbook for post-crisis recovery
The viral moment is over. The press has moved on. Social feeds aren’t flooding your notifications anymore.For many organizations, this is when they exhale. But in reality, the immediate aftermath of a crisis is one of the most critical periods for shaping long-term perception.When Coldplay's “kiss cam” caught Astronomer’s CEO and chief people officer in a clip that went viral, the company acted quickly — placing both executives on leave, then accepting their resignations. Wit
Aug 25


Breaking Up is Hard to Do: Crisis Communication Lessons from Relationship Breakdowns
When trust is broken, it’s never about the mistake alone. It’s about how you handle what happens next.
Feb 11


5 Key Trends Shaping Trust-Building in 2025
What if the secret to future-proofing your business was not just about innovation or tools, but trust?
Jan 17


Why Corporate Boards Need Strategic Communicators Now More Than Ever
In 2024, the role of corporate boards is being reshaped and the need for expertise in strategic communication has never been more critical.
Nov 24, 2024


5 Strategies CEOs Use to Unify Internal and External Communications
Misaligned communication isn't just a corporate hiccup—it's a silent profit killer. Gallup's State of the American Workplace report...
Aug 16, 2024


The Bottom Line: AI Can't Read the Room
I've been fortunate to spend quite a bit of time with colleagues from across the country recently, and one of the hottest topics has been...
Jan 30, 2023


3 PR Lessons from the Rock & Roll Hall of Fame
I had the experience of a lifetime last weekend when I attended the 37th Annual Rock & Roll Hall of Fame Induction Ceremony in Los...
Nov 8, 2022


4 Tips for all Businesses: What Hospitality has Learned From COVID-19
I had the honor this week of facilitating a panel discussion on COVID-19's impact on the #hospitality industry in #Charlotte, N.C. Our...
Jun 24, 2021


6 Tips for Communicating Change & How to Prepare for the Next One - Today
If there's one thing we've learned in 2020, it's that change is here to stay. Our world has transformed, and our workplaces have had to...
Oct 5, 2020


Six Steps to Communicate with Employees about Coronavirus
No matter the size of your organization, if you haven't officially communicated to your employees about #coronavirus, start today. Keep...
Mar 5, 2020


Top Three Communications Essentials from Mr. Rogers
I was - and am - a big fan of #MrRogers. A big fan. I had four Mr. Rogers albums, which was a big deal in the 70's. I just loved him, and...
Nov 21, 2019


Going Green: 6 Creative Ways to Celebrate Earth Day with Employees
As I was going through some old files lately, I came across an environmental program I created for a former employer several years ago,...
Apr 8, 2019


Turn and Face the Strange
Maybe it’s because I’m stuck in the eighties (musically, anyway), but I often think of David Bowie. He was such a musical force in my...
Mar 4, 2019
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